Contact Form 7 incompatibility

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  • March 11, 2018 at 6:16 pm #22513
    Ulrich
    Customer

      Whenever I click on SEND using the most recent version of Contact Form 7 all I get are spinning arrows. I deactivated all plugins, still the same. As soon as I deactivate Legacy, I can send the form.
      So there must be some kind of glitch here. Can you help?
      https://oahu-bnb.com/buchung/buchungsformular/?lang=de

      Thank you.

      March 11, 2018 at 6:51 pm #22514
      Wes
      Moderator

        Since this is a 3rd party plugin it would be best to contact the Plugin Author to see what the issue might be as I’m not familiar with how it’s developed.

        There shouldn’t be anything inside of the Legacy Child theme that would prevent this plugin from functioning. Genesis Child themes usually just focus on Design, tweaking the look and feel of the Genesis framework. They usually don’t get it in the way of plugins and other functionality like that. The issue could be a conflict with another plugin, WordPress, or possibly the Genesis Framework. Also take a look at any custom code you may have added.

        I did a quick test on a local install to see if it works, and everything worked instantly – https://i.imgur.com/5owwBgc.png

        I tested this with the latest version of Legacy, WordPress, and the Genesis Framework. Other than that, there’s not much I could help with since this isn’t my plugin. I would definitely contact them as they may have a solution to this issue being that it’s probably happened on a lot of different sites.

        It could also be a server issue as well.

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