I’m not sure why that is happening. What other plugins are they using? It could possibly be something else non Genesis related that could also be causing that issue as well.
Are you adding content in the Visual or Text tab in the content editor? Or do you use both? I’ve seen some users have issues when they switch back and forth….it would sometimes mess up the code/structure. But this had nothing to do with the theme they were using, they were actually using an entirely different theme/framework. it seemed to be a WordPress issue.
Sometimes if you add in the wrong code, or if you add it in wrong it could cause issues in the editor.
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