“The source of the page is only reflecting the quotes that have already been modified either by Genesis or by Epik (or both).”
The Epik theme doesn’t have the ability to modify what shows up in your Text editor. Please take a look at the code in the files for proof.
I’m not sure if you saw my reply (right before @kronos) but if you can create a temporary Username/Password, then I can login and take a look. Other than that there’s not much anyone can do.
One thing I am sure of is that you have something else causing this issue, it’s definitely not the Epik theme. I’ve provided proof in my previous comments.
Since you have a program editor, take a look at each Epik file (there aren’t that many) and you will see that there isn’t anything inside that would cause this. Epik only handles design, it doesn’t prevent or alter the way quotes show up on your site. I know I’ve already mentioned it, but please take a look at the Epik Demo to see proof that the Quotes show up as they should (look at the buttons page).
I would also take a look at any plugins you have. There are plenty of cases where other users had plugins that caused this issue.
Out of all of the thousands of other customers who use this theme, this issue has never shown up here. If there is anyone else that has had this issue please let us know. If you’ve been using this theme and have never had this happen please let us know as well. I would love to see multiple responses to this.
Again, if you can provide a login, I can easily check this out and most likely have this fixed. If not, then everything we mention will be a shot in the dark, as it would just be guesses. Just let me know.
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