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Thank you for your reply!
Let me first start off by offering you my sincere apologies. It’s amazing how you’re helping so many people on this forum for free in your own free time. As a father of three little children with responsibilities towards a community I understand the value of time. So knowing that you’re doing this in your free time I really truly appreciate everything you’ve done to help me.
It’s my misunderstanding that you are doing this as a job sort of like a customer service agent online. I had no idea that you’re doing this for free. I think my confusion came from buying the Genesis Framework from StudioPress who offer Unlimited Support. And the support can be requested through a support ticket. But they directed me toward this forum because my question was related to the Epik theme. Hence my misunderstanding.
I understand clearly now how the support on this forum works. Thank you for explaining and I hope you’ll accept my apologies.