404 error

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  • #22269

      Our site has bee loading slow – our webhost provided the feedback below – please advise.

      “Thank you for contacting SiteGround’s Technical Support.

      Inspecting the loading sequence, I noticed one resource returned a 404 error and added 1.45s to the recorded load time:
      Request URL:https://www.promostuff4u.com/wp-content/themes/epik/images/bg-4.jpg
      Request Method:GET
      Status Code:404

      Manually checking for that image in /home/promost/public_html/wp-content/themes/epik/images – I was unable to detect it. The URL on which it’s supposed to be loaded returns a “Page not found” as expected –

      This looks to be part of your theme, so it’s best to check this with your theme’s support team before further manipulations are done to avoid any unpredicted outcome.”


        There’s a couple ways to fix it. First head over to your Appearance > Customize page and click the Front Page Background Images tab. On this page make sure and delete the background image if you’re not using one for that section.

        I noticed this doesn’t happen on the Main Demo, so I assume that maybe you attempted to upload an image sometime in the past and it didn’t show up? Sometimes if you upload an image and it doesn’t upload all the way, or if you delete the image file without removing it from the customize page it will still attempt to link to that image when the site is loaded.

        Let me know if that fixes it. If it doesn’t, then I can show you how to delete a small part of the code in the output.php file. Once we do that then it will definitely remove it.

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