Hi @Phyllis, Yes our Child themes wouldn’t have any effect on whether you’re able to access your editor or not. Our themes only affect the design of the Genesis Framework, but there is no code within the theme that would interfere with your WordPress installation or access/privileges as @Eric mentioned above.
That’s definitely something external causing that issue to happen. I’ve personally never had that issue happen to me, and I think I’ve heard of it happening to another user maybe once a long time ago, but it’s not something that is common.
I would try and disable all of your plugins 1 by 1 to see if any of them are conflicting with your WordPress admin settings. If that doesn’t work I would also contact your host to see if they know of any quick solutions.
If you’re host doesn’t figure it out, create a Temporary login and I can see if I can spot anything that may be causing the issue. Just let me know!
BTW, I actually use Media Temple for all of my Theme Demo’s as well. So that means I have the exact same theme you’re using setup on a Media Temple server and everything is working fine……Although I should mention that I always install everything manually through FTP and never use the One Click installer.