March 25, 2016 at 3:05 pm #17603PhyllisCustomer
I want to remove the post author, but when I go to appearance the editor is missing. Any idea why?March 25, 2016 at 8:01 pm #17604EricCustomer
Are you logged in as the Admin with all privileges/access on your account?
How did you setup your WP install? Sometimes when people install WP through their Hosting Companies Custom Software (usually referred to as a 1 Click Install) they can be limited depending who you go with.
If you upload and install WP through FTP then this issue shouldn’t be happening.
I create awesome sites for awesome people! Contact me if interested – email@example.comMarch 29, 2016 at 12:31 pm #17632PhyllisCustomer
I am logged in as admin. I’m the only one who works on the site.
I use Media Temple and I have been using one click for years. This is the first time I’ve run into a problem (with Genesis or any other theme.)
I’ll remove the theme via ftp and install that way.
BTW, while I appreciate your help, this does seem buggy. While companies recommend installation through FTP, in all but 1 instance of 100+ websites, I’ve never had a problem with 1-click. The only one that was a problem was OptimizePress which is so big it timed out.
Is Appfinite monitoring this???? Has this ever happened before with 1-click installation? I HATE spending time working out a problem only to find out later that someone knew there was a problem and knows what the fix is.March 29, 2016 at 8:52 pm #17633WesModerator
Hi @Phyllis, Yes our Child themes wouldn’t have any effect on whether you’re able to access your editor or not. Our themes only affect the design of the Genesis Framework, but there is no code within the theme that would interfere with your WordPress installation or access/privileges as @Eric mentioned above.
That’s definitely something external causing that issue to happen. I’ve personally never had that issue happen to me, and I think I’ve heard of it happening to another user maybe once a long time ago, but it’s not something that is common.
I would try and disable all of your plugins 1 by 1 to see if any of them are conflicting with your WordPress admin settings. If that doesn’t work I would also contact your host to see if they know of any quick solutions.
If you’re host doesn’t figure it out, create a Temporary login and I can see if I can spot anything that may be causing the issue. Just let me know!
BTW, I actually use Media Temple for all of my Theme Demo’s as well. So that means I have the exact same theme you’re using setup on a Media Temple server and everything is working fine……Although I should mention that I always install everything manually through FTP and never use the One Click installer.
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