Cannot Select Header and Background Images

Homepage Community Forums Epik Theme Support Cannot Select Header and Background Images

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #17971
    Linda
    Customer

      Under customize for header or background, I click on add new image and it just goes gray and and does not let me choose a new image. Please help?

      #17972
      Linda
      Customer

        the website is lead-succeed.com

        #17978
        Wes
        Moderator

          That’s weird, I don’t think I’ve heard of that happening before. Are you trying to upload a Logo, or a background for a specific Widget area?

          #17996
          Linda
          Customer

            Trying to upload a header. I can upload into media but not header or background.

            #18015
            Linda
            Customer

              Anyone there? It was been over three days
              Can I delete the theme and reinstall it without losing everything?

              #18016
              Andykev
              Customer

                Your header “businessPATHS” is showing up in color. Do you wish to change this to something else? Everything I see on your home page looks to be working fine.

                #18017
                Linda
                Customer

                  I am trying to change the header but it will not let me change it. I can choose from previously headers but not choose a new one. The media library works.

                  #18019
                  Andykev
                  Customer

                    If the new header logo is the proper size allowed, it should not be an issue. Unless the .php file was changed. If you look at the file you have “active” and compare it to the original theme (you can use a neat program called Diff Checker

                    https://www.diffchecker.com/

                    and see if there is something amiss.

                    And assuming your new file is properly formatted/compressed for the web (does not exceed your file size upload settings?).

                    #18020
                    Andykev
                    Customer

                      Looking at your .css, you have a fixed width of 800px for the header. This is affecting the widget and the responsive sizing on smaller screens.

                      Changing it to “100%” allows the header image to be fluid and automatically resize:

                      /* Title Area
                      ——————————————— */

                      .title-area {
                      font-family: “Martel Sans”,sans-serif;
                      font-weight: 600;
                      float: left;
                      padding: 0;
                      width: 100%;
                      }

                      Also, you need to add this bit of code to the bottom of your .css to allow the header image to be sized (contained).

                      .header-image .site-title a {
                      background-size: contain !important;
                      }

                      You might (using “inspect element” on your browser) to change some of your alterations to the .css.
                      It looks like you have adjusted some widths here and there. I took out your complete .css and replaced it with the original .css from Epik, and everthing worked..so you might have some conflicting code somewhere.

                      #18021
                      Andykev
                      Customer

                        Also, check your .php memory limit and upload maximum file size: that could cause the problem depending on what size image you are trying to upload. You can see what it is set for in your .httacccess file. You may need to increase it, or check with your host provider to see if they have a limit set on your account.

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