Missing Files

This topic has 9 replies, 2 voices, and was last updated 1 year, 2 months ago by Sinclair.

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January 14, 2022 at 3:43 pm #24866

Sinclair
Customer

I’m requesting the complete download version of the Epik theme (i.e., version) I purchased. The complete files are not in my account.

January 14, 2022 at 4:37 pm #24867

Wes
Moderator

Hi,

Can you refresh your account page and let me know if it shows up now?

January 14, 2022 at 8:32 pm #24869

Sinclair
Customer

The download links in my account are not working.

January 15, 2022 at 6:57 am #24870

Wes
Moderator

This reply has been marked as private.

January 15, 2022 at 1:34 pm #24871

Sinclair
Customer

This reply has been marked as private.

January 18, 2022 at 1:44 pm #24879

Sinclair
Customer

Can support read this thread?

Issue:

I tried using a different computer and the results are the same. The three (3) download links you added are referring me to the “store.” Additionally, if the links were actual download links they should be links for them under the “Download” tab in my account.

The only link that works under the Epik “view” tab is the old (i.e., EPIK 1.5 (OLD)) link. Nothing else works. Please advise. Thanks.

January 18, 2022 at 5:50 pm #24883

Wes
Moderator

This reply has been marked as private.

January 18, 2022 at 5:56 pm #24884

Sinclair
Customer

Sure.

January 18, 2022 at 6:13 pm #24885

Wes
Moderator

This reply has been marked as private.

January 18, 2022 at 6:14 pm #24886

Sinclair
Customer

Thanks so much!!!
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