Mobile sizing & alignment issues

Homepage Community Forums Aspire Theme Support Mobile sizing & alignment issues

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #22547
    ejnterprises
    Customer

      Good afternoon!

      I’m seeing some issues on the front page of my site when viewed on mobile devices (or emulators).

      The site is https://www.ericnisall.com

      What I’m seeing is in Widget Area 1 the frame doesn’t look to be responsive, more like smushed. At least not in the way I’ve seen some other sites where the section just shrinks down or has a different view altogether (if there’s a way to do that I’d love to know!)

      In the Widget Area 4, the same thing is happening with smushing instead of elements being stacked.

      And as you go down the page on mobile, you see backgrounds not being sized correctly as well as further smushing verses resizing and more non-stacking elements.

      If there’s anything that you can suggest to remedy the situation, I’d be hugely appreciative!

      #22549
      Wes
      Moderator

        The background image’s height isn’t long enough to cover the content when your site is in mobile view. When a site is viewed on a mobile device the content’s height is much longer due to the lack of width. Some users upload a 2nd background image that shows up when responsive mode kicks in. Usually this type of image is more vertical.

        If you don’t have a 2nd image, then you can try removing the max-height for .front-page-1 or override it by adding this –

        .front-page-1 {
            max-height: auto;
        }

        This will make the image fit better vertically. If you want it to look different then you’ll have to upload an image that is designed specifically for a mobile device (make sure it’s long enough to cover your content).

        Same thing goes for your Front Page 4 widget. The background image is wide enough but it isn’t tall enough for a mobile device with the amount of content you have showing in responsive mode.

        In this case, you could either upload a larger image, or you could just add a background color for this section since its all one color.

        .front-page-4 {
            background-color: #3474a4 !important;
        }
        #22550
        ejnterprises
        Customer

          Ok. So either remove content or add a second image strictly for mobile…how does one do that?

          And what about the issues of the non-stacking elements?

          #22551
          Wes
          Moderator

            I can help you with that. First figure out what mobile image you want in the background and upload it to your Media (WordPress Admin). Once you do that, copy the link and then I’ll show you how to add it to your CSS so it kicks in during responsive mode.

            For the “smushing” issue. It appears there is something interfering with the theme. By default if you’re using the one-half class then the theme is supposed to automatically have that div/class adjust to the browser at 100% width. It looks like there’s something keeping the width fixed at 48% instead of 100%. That’s why it shows up narrow.

            I can’t tell exactly where it’s coming from since you’re using a CSS minifier. If you turn that off then I could possibly see. If that doesn’t reveal the source, then I could definitely find out where it’s coming from if you could create a temporary login.

            Both of these issues should be an easy fix.

            Example: Here’s how it currently looks in mobile view – https://i.imgur.com/5zy1z12.png

            And here’s how it supposed to look – https://i.imgur.com/Cfuuv1Y.png

            The 2nd image is how the theme is supposed to look, which is why I think there is something external (possibly a plugin, or custom code) causing the issue.

            #22552
            ejnterprises
            Customer
              This reply has been marked as private.
              #22553
              Wes
              Moderator

                Ok, logging in now…

                #22554
                Wes
                Moderator

                  It looks like Column Classes were added to the Customizer > Additional CSS page. Do you remember adding this? Was there any specific reason?

                  We already have Column Classes added to the style.css file. It has what you have added in the Customizer, but it also has the code for when the site is being viewed on a Mobile Device (Responsive Mode). That’s what was missing in your Customizer code.

                  I went ahead and Commented that code out rather than just delete it (just in case you need something from it). That part should be working now.

                  Let me know once you test from your end.

                  #22555
                  ejnterprises
                  Customer
                    This reply has been marked as private.
                    #22558
                    ejnterprises
                    Customer

                      I know it was a holiday weekend but my front page is now missing information. No update?

                      #22559
                      Wes
                      Moderator

                        What information is missing?

                        The only thing I did was comment out the CSS on the Customizer page and that was about it. Everything was working once I made that adjustment (on Friday). I haven’t added or removed anything anywhere else.

                        Did you make any adjustments?

                        Also remember you’ll need to make those adjustments to the background images I mentioned earlier. Especially the section with the blue background (if you don’t want the black background color to show) on mobile.

                        #22560
                        ejnterprises
                        Customer
                          This reply has been marked as private.
                          #22563
                          Wes
                          Moderator

                            Ok I just reloaded the page and now I see the section you’re talking about. I don’t remember seeing that before.

                            It looks like you have the column class issue fixed now.

                            Now you just need to replace some of those images so the content shows up better (If you still want to).

                            You can still replace the section with the blue background image with a Background Color instead. That would make sure it stays one consistent color when viewed on mobile devices (instead of the black background that shows up near the bottom). You could even override the background image by adding something like this to your custom CSS (or in your Responsive section) –

                            .front-page-4 {
                                background: #3775A3;
                            }
                            #22580
                            Roy77
                            Customer

                              Hi, i have the same problem like in this photo https://i.imgur.com/5zy1z12.png

                              No plugins interference
                              what can i DO?

                              Thanks

                              #22583
                              Wes
                              Moderator

                                @Roy77 Do you have a link to your site?

                                #22584
                                Roy77
                                Customer

                                  Shure:
                                  http://genesis.frpweb.it/

                                  do you need an account?

                                  #22906
                                  Rob
                                  Customer
                                    This reply has been marked as private.
                                    #22944
                                    Wes
                                    Moderator

                                      Hi Rob, I’m just now seeing your reply here, as well as your post from the other thread. Since you have a separate issue (unrelated to this topic/theme) it would be best to create a separate/new thread so I can see it and provide a better solution. Sometimes the replies get mixed in and I don’t receive notifications.

                                      At which point is the white space appearing? I’m not currently seeing it, but I wonder if it’s showing up on a certain screen size for you? Just let me know and I can see if we can come up with a workaround.

                                      Site’s looking good so far!

                                    Viewing 17 posts - 1 through 17 (of 17 total)
                                    • You must be logged in to reply to this topic.