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the case of the disappearing header image

Home › Community Forums › General › the case of the disappearing header image

Tagged: disappearing header image

  • This topic has 1 reply, 2 voices, and was last updated 4 years, 4 months ago by Eric.
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  • February 6, 2018 at 7:29 pm #22396
    colinjordan
    Customer

    A mystery for you to solve…

    Had a call from a former client who said their slider images and header image disappeared recently on the Genesis child theme “Equilibre”. They haven’t updated the Genesis Framework (running 2.4.2) or WordPress in awhile (running 4.8.5).

    I was able to fix the slider images (they had somehow reverted to the former URL where I had originally built the site), and I thought the same approach would make the header image reappear. No such luck. There is no custom header option on that theme, so I added the URL to the header logo right to the theme editor. Worked no problem on another test site I have running Equilibre, didn’t work on the client’s site. Image/logo option is checked in settings.

    Any ideas? Is it possible that simply updating WP and Genesis will fix the issue? I haven’t updated because I don’t know if they’ve backed up the site yet. But thought I would ask for ideas..

    Thanks!

    February 8, 2018 at 6:03 pm #22413
    Eric
    Customer

    Looks like you posted on the wrong site ๐Ÿ˜‰

    This isn’t a theme that was created by Appfinite, so I would contact the theme developers that created the theme to see if they can help figure out what’s going on.


    I create awesome sites for awesome people! Contact me if interested โ€“ ericsanchez1585@gmail.com

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