URGENT – Visual editor doesn't work anymore!

Homepage Community Forums Epik Theme Support URGENT – Visual editor doesn't work anymore!

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #16660

      my visual editor (both wordpress editor and optimize press editor) doesn’t work anymore. I’m not able to type any font or character…

      I tried to turn off all the plug-in but nothing changed…
      I’ve also upgraded the latest version of Genesis… but nothing changed.
      I spoke with a wordpress developer and he told me that is a theme problem.

      Can you help me??

      In the past i’ve made some changes to the Css… but always worked well.
      Till thi smorning.

      Site url: http://mercatofotografico.net

      These are my login detail:

      [Removed Links]

      Urgent 😉

      Jason M

        Hi, I would contact your host to see if they can help. This definitely isn’t a theme issue, as there isn’t anything inside of the theme that could cause something like that to happen (unless you added something by mistake).

        Your hosting company can revert your site from a previous backup that was working properly.

        If they don’t help (they should) then I would try switching to a different theme like Twentyfourteen or any of the default WP themes and see if your Visual Editor works then. If it doesn’t and the problem still exists, then it is an external issue. Try and deactivate all of your plugins until the issue is resolved.

        You could also activate the Genesis Framework itself as a theme and see if it works.


          I strongly recommend you immediately change your log in password and user name. ANYONE now has it.

          Use the Privat Message to share it, and set up a TEMPORARY USER ACCOUNT.

          Your site is at risk otherwise.

            This reply has been marked as private.

              I just had your login info removed. In the future, you have to check the box that says “Set as Private Reply” when posting your login or any other Private information.

              As Andy mentioned, you should definitely reset your passwords immediately, just in case the wrong person saw it.

              I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

            Viewing 5 posts - 1 through 5 (of 5 total)
            • You must be logged in to reply to this topic.