Epik header image not showing up

Homepage Community Forums Epik Theme Support Epik header image not showing up

Viewing 36 posts - 1 through 36 (of 36 total)
  • Author
    Posts
  • #6333
    dcherry
    Customer

      I am having an issue adding and image to Epik header. I made the following changes and no image appears at all.

      // Add support for custom header
      add_theme_support( ‘genesis-custom-header’, array(
      ‘width’ => 266,
      ‘height’ => 53
      ) );

      http://www.yourlifebetter.net

      I pulled the image and resorted to the typed in name for now.

      #6334
      Eric
      Customer

        Can you add the images so I can look at the source code to see whats going on? Without it I have no idea what it could be.

        You are using the WP Header uploader right?


        I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

        #6335
        dcherry
        Customer

          It put it back.

          I am using the custom header function under the Appearance tab.

          #6338
          Eric
          Customer

            I can’t seem to replicate the issue. It works fine for me when I upload.

            Is the link in your WP admin called “Custom Header” or just “Header”?

            Also, does the image that you’re uploading match the exact size as what is featured in your functions file?


            I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

            #6339
            dcherry
            Customer

              Yes the image is the exact size 266 x 53, though WP cropped it anyway.

              This is the link to the image: http://yourlifebetter.net/wp-content/uploads/2013/08/cropped-testheader1.png

              Here is the info from the WP page where I am setting the image. Standard spot.
              Custom Header
              Header Image

              #6342
              dcherry
              Customer

                The really strange thing is that the image will show up extra tall in Chrome and not at all in Explorer…Explorer shows the Site Title even though I removed it! I even cleared the cache & history and still it shows title only, no image, nit even 2x as high.

                #6344
                Eric
                Customer

                  Ok, use the “Header” link to upload your logo, not any other links. Also, if your logo size is exactly the same size as what is in your functions file then WP won’t need to crop it. If the crop screen shows up, that means the sizes don’t match. So try and reupload the image again on the “Header” link under Appearance….not the “Custom Header” and see if that works, because that’s exactly how most of us do it when adding a logo.


                  I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                  #6345
                  dcherry
                  Customer

                    Hate to sound like an idiot but I really have no idea what you mean by “use the “Header” link, thought that’s what I was doing!

                    When I go to the Header link under appearance that is where it reads “Custom Header”! Would you like a screen shot?

                    #6350
                    Eric
                    Customer

                      It sounds like you’re in the right place, I just thought you were adding it a different way at first.

                      I’m still not sure why it’s not showing up. If you can, could you show a screenshot of your entire Header page with the options set? You can use a site like imgur.com to upload it to if you need.


                      I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                      #6352
                      dcherry
                      Customer

                        i attached a PDF to the email I received.

                        #6353
                        dcherry
                        Customer
                          #6356
                          Eric
                          Customer

                            Are you using a cache plugin? Sometimes users have a caching plugin that needs to be updated to show their latest updates. If your image is activated and not showing that could be the issue, if you’re using one.


                            I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                            #6358
                            dcherry
                            Customer

                              Yes! I forgot about that! Problem now is that the header 2-3x in height.

                              #6359
                              dcherry
                              Customer

                                I cleared the plugin cache, you can go to my url now and see the image.

                                #6361
                                dcherry
                                Customer

                                  Did I lose you?

                                  #6369
                                  dcherry
                                  Customer
                                    This reply has been marked as private.
                                    #6370
                                    Eric
                                    Customer

                                      It was getting late on my end. I’m on EST time.

                                      To be honest, I don’t think you would need to pay anyone to get this working, it seems like you were almost there right? If you would rather hire someone then contact Wes to see if he’s available – https://appfinite.com/contact-us/

                                      I can still assist if you want to keep giving it a try though. I’m not on the forums all day long, but I do try and check every once in a while throughout the day….so just let me know.


                                      I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                      #6378
                                      dcherry
                                      Customer
                                        This reply has been marked as private.
                                        #6380
                                        Eric
                                        Customer

                                          It must have been really long day for me yesterday….I could have swore I told you how to fix that. I guess it didn’t show up.

                                          Anyways, right after you fixed the cache issue, I mentioned that you could use the same code from the other thread and it will fix your issue with the image and the widget area not being on the same line. I’ll copy/past again –

                                          If you’re trying to get your logo and widget area on the same line, you’ll need to adjust the widths of them both. Your title area and widget area exceed 100%…thats why it’s showing up like that. Change the width from 50% on the title area to a smaller width and there will be enough room for the widget area to fit.

                                          Look around line 681 for this –

                                          .header-image #title, 
                                          .header-image #title a, 
                                          .header-image #title-area {
                                              display: block;
                                              float: left;
                                              min-height: 120px;
                                              overflow: hidden;
                                              text-indent: -9999px;
                                              width: 300px;
                                          }

                                          Notice I changed it to 300px as an example. That will bring the widget area up. The widget area is around 65% and the title area is 50%….which exceeds 100%. Anytime that happens just decrease one or both to get them to fit on the same line.


                                          I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                          #6393
                                          dcherry
                                          Customer

                                            Ready to take a crack once more? Is it the stylesheet I need to change? functions.php?

                                            #6413
                                            estoeckel
                                            Customer

                                              Hello,

                                              Around line 681 in your style.css file, you will find the following section:

                                              .header-image #title, .header-image #title a, .header-image #title-area {
                                                  display: block;
                                                  float: left;
                                                  min-height: 120px;
                                                  overflow: hidden;
                                                  text-indent: -9999px;
                                                  width: 40%;
                                              }

                                              Make it look like this:

                                              .header-image #title, .header-image #title a, .header-image #title-area {
                                                  display: block;
                                                  float: left;
                                                  min-height: 53px;
                                                  overflow: hidden;
                                                  text-indent: -9999px;
                                                  width: 35%;
                                              }

                                              Basically I changed the min-height to the correct size of your image, and changed the width to 35%, because your header-right widget section is set to 65%. Both widths together, should not be more than 100%.

                                              You can change the width of that section, by going to line 697 in your style.css and modify the following section:

                                              #header .widget-area {
                                                  overflow: hidden;
                                                  width: 65%;
                                              }

                                              You probably don’t want to do that though, if you don’t want to change your menu.

                                              #6415
                                              estoeckel
                                              Customer

                                                Sorry. I didn’t see the response already.

                                                #6417
                                                Eric
                                                Customer

                                                  Line 681 is referring to your stylesheet…your style.css file.


                                                  I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                                  #6419
                                                  dcherry
                                                  Customer

                                                    Hi Eric,

                                                    Cool that fixes the height issue. Remaining issue are that the image is not clickable to go back to the homepage…well the very lest part is; i.e. a very tiny section. Also, the image does not center on smaller screens as the :Header Text” did.

                                                    Suggestions?

                                                    DC

                                                    #6420
                                                    estoeckel
                                                    Customer

                                                      DC,

                                                      I found an interesting fix for the header image being clickable here:

                                                      http://www.youtube.com/watch?v=ER9TGXzeYU8

                                                      You go back to line 681 in your style.css and change the width from 35% to 266px; which is the width of your image. That makes it clickable again. There are many ways of making the header clickable. Maybe others have another suggestion.

                                                      For the centering of the image of smaller screens, you will need to modify the media queries at the bottom of your style.css file.

                                                      #6421
                                                      dcherry
                                                      Customer

                                                        Cool!

                                                        I’ll give it a shot in the AM and let you know how it went. Right now it’s time for my footy jammies…. I’m beat!

                                                        Thanks again.

                                                        #6422
                                                        estoeckel
                                                        Customer

                                                          You’re welcome. Have a good night.

                                                          #6431
                                                          dcherry
                                                          Customer
                                                            This reply has been marked as private.
                                                            #6435
                                                            Eric
                                                            Customer

                                                              Ok, use the contact form and reach out to Wes to see if he is available – https://appfinite.com/contact-us/


                                                              I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                                              #6440
                                                              dcherry
                                                              Customer
                                                                This reply has been marked as private.
                                                                #6449
                                                                dcherry
                                                                Customer

                                                                  Well, I did get the link issue fixed with the advice from Eric & estoeckel!

                                                                  Can either of you tell me how the get the image to center on phone/tablets? estoeckel, you said it would be towards the bottom of the css but there is a WHOLE lot of stuff down there!!

                                                                  Appreciate the help!

                                                                  #6451
                                                                  Eric
                                                                  Customer

                                                                    Add this to your responsive section of the css (bottom) –

                                                                    #header {
                                                                        background-position: center top !important;
                                                                    }

                                                                    Add it under the 960px width or the 767px width.


                                                                    I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                                                    #6472
                                                                    dcherry
                                                                    Customer

                                                                      Eric,

                                                                      Here is where I added but still no centering on tablet (Nexus 7)

                                                                      /* Desktops, laptops and iPads (landscape) ———– */

                                                                      @media only screen and (max-width: 960px) {

                                                                      #header {
                                                                      background-position: center top !important;
                                                                      }

                                                                      #header,
                                                                      #nav .wrap,
                                                                      #subnav .wrap,
                                                                      #inner .wrap {
                                                                      padding: 0;
                                                                      width: 92%;
                                                                      }

                                                                      .slider-inner,
                                                                      #welcome .wrap,
                                                                      #home-feature-bg .wrap,
                                                                      #home-feature-bg-alt .wrap,
                                                                      #home-feature-bg-dark .wrap {
                                                                      margin: 0 auto;
                                                                      padding: 40px 0 0;
                                                                      width: 92%;
                                                                      }

                                                                      .feature-margin {
                                                                      margin: 0;
                                                                      }

                                                                      .footer-widgets .wrap,
                                                                      #footer .wrap {
                                                                      width: 92%;
                                                                      }

                                                                      }

                                                                      /* iPads (portrait) ———– */

                                                                      @media only screen and (max-width: 768px) {

                                                                      #header {
                                                                      background-position: center top !important;
                                                                      }

                                                                      #wrap { }

                                                                      .footer-widgets-1,
                                                                      .footer-widgets-2,
                                                                      .footer-widgets-3,
                                                                      .wrap,
                                                                      #footer .creds,
                                                                      #footer .gototop,
                                                                      #header .widget-area,
                                                                      #inner,
                                                                      #title-area,
                                                                      #wrap .sidebar,
                                                                      #wrap #content,
                                                                      #wrap #content-sidebar-wrap,
                                                                      #wrap #sidebar-alt {
                                                                      width: 100%;
                                                                      }

                                                                      .genesis-nav-menu li,
                                                                      #footer .creds,
                                                                      #footer .gototop,
                                                                      #header ul.genesis-nav-menu,
                                                                      #header .search-form {
                                                                      float: none;
                                                                      }

                                                                      .genesis-nav-menu,
                                                                      #description,
                                                                      #footer .creds,
                                                                      #footer .gototop,
                                                                      #header .search-form,
                                                                      #title,
                                                                      #title-area {
                                                                      text-align: center;
                                                                      }

                                                                      .genesis-nav-menu a {
                                                                      padding: 20px 16px;
                                                                      padding: 1.25rem 1rem;
                                                                      }

                                                                      #title {
                                                                      margin: 16px 0;
                                                                      margin: 1rem 0;
                                                                      }

                                                                      #header .search-form {
                                                                      margin: 32px auto 0;
                                                                      margin: 2rem auto 0;
                                                                      width: 50%;
                                                                      }

                                                                      #header .widget {
                                                                      text-align: center;
                                                                      }

                                                                      #6478
                                                                      Eric
                                                                      Customer

                                                                        WordPress adds it’s own code for the header and gives it the “!important” which means it has priority. So lets go one more step above and add #head-wrap in front of the #header just like this –

                                                                        #head-wrap #header {
                                                                            background-position: center top !important;
                                                                        }

                                                                        I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                                                        #6504
                                                                        dcherry
                                                                        Customer

                                                                          That did the trick! Thanks for the help!

                                                                          #6514
                                                                          Eric
                                                                          Customer

                                                                            You’re Welcome


                                                                            I create awesome sites for awesome people! Contact me if interested – ericsanchez1585@gmail.com

                                                                          Viewing 36 posts - 1 through 36 (of 36 total)
                                                                          • The topic ‘Epik header image not showing up’ is closed to new replies.