Home › Community Forums › Epik Theme Support › Epik Theme Update?
- This topic has 17 replies, 3 voices, and was last updated 1 year ago by
Wes.
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AuthorPosts
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February 10, 2022 at 7:40 pm #24958
johnbigdeal
CustomerHi team, I bought Epik theme years ago from studiopress and it was expected to have updates. Could you share with me where the theme updates are? Thank you
February 14, 2022 at 6:24 am #24964Wes
ModeratorThis reply has been marked as private.February 15, 2022 at 4:05 pm #24965johnbigdeal
CustomerThank you Wes, love doing business with you. I will purchase additional themes.
March 7, 2022 at 12:13 am #24988Italy Photography Productions
CustomerHello Iโm in the same situation like John. I bought your theme some years ago but I cannot use it. Please let me know if I can have the new version of it. I cannot find it on my StudioPress account.
Please let me know I loved this theme and would like to use it
Thank you
March 8, 2022 at 4:33 am #24991Wes
Moderator@Italy Photography Productions
Please send an email through the Contact form with your Transaction ID/Copy of your receipt. You should be able to find this info in your StudioPress account (invoice).
Then once we verify your Transaction ID/Purchase we can setup your account so youโll have access to the latest versions.
March 8, 2022 at 7:51 am #24995Italy Photography Productions
CustomerHello Wes, thank you for your reply. I just sent you the requested information by contact form on your site.
Let me know if you need to receive them trough this form.Thank you
Elio
March 11, 2022 at 2:30 am #25002Italy Photography Productions
CustomerHi Wes, any news about my themes?
MAny thanks ๐March 16, 2022 at 8:15 am #25022Italy Photography Productions
CustomerHi Wes,
do you have any news regarding access to themes purchased from studiopress? I would like to use them and am waiting for instructions to download them.Thanks again
March 16, 2022 at 8:23 am #25025Wes
ModeratorLet me double check, I thought I added the updates to your account about a week ago.
One sec
March 16, 2022 at 8:26 am #25026Wes
ModeratorLooks like there were 2 different emails that you used, and it must have sent it to your old one I guess. I will update it with the one attached to your account currently.
Let me know if you receive it
March 16, 2022 at 9:03 am #25028Italy Photography Productions
CustomerThank you Wes,
I just received a payment receipt for Legacy not Epik’s.Thanks
March 16, 2022 at 9:05 am #25029Wes
ModeratorCheck your Account here – https://appfinite.com/my-account/ then click “Downloads” and let me know if it shows up.
You can access this by clicking “My Account” in the bottom menu of the site.
March 16, 2022 at 9:07 am #25030Italy Photography Productions
CustomerThank you,
I can just seeLegacy โ Never LEGACY 1.4.1
Epik โ Never EPIK 1.5 (OLD)
Epik โ Never EPIK 2.0 NEW!
Epik โ Never EPIK COLLECTIONS PLUGIN
Epik โ Never GENESIS FRAMEWORKMarch 16, 2022 at 9:12 am #25031Wes
ModeratorIs Legacy 2.0 showing up now?
March 16, 2022 at 9:14 am #25032Italy Photography Productions
CustomerJust this
Epik โ Never EPIK 1.5 (OLD)
Epik โ Never EPIK 2.0 NEW!
Epik โ Never EPIK COLLECTIONS PLUGIN
Epik โ Never GENESIS FRAMEWORKMarch 16, 2022 at 9:46 am #25033Wes
ModeratorAh, I figured it out. Same issue as above – https://appfinite.com/topic/epik-theme-update-2/#post-24964
Your account was originally setup in 2014 so the system wasn’t giving you access to the latest download/update since it’s been more than a year. (We added annual updates/support a long time ago)
It should be added to your account now.
March 17, 2022 at 5:27 am #25034Italy Photography Productions
CustomerMorning Wes,
everything seems to be working fine now!This is what I see in my personal area.
Can you confirm that everything is ok?
Thank you very much
Legacy โ Never LEGACY 1.4.1
Legacy โ Never LEGACY 2.0 NEW!
Epik โ Never EPIK 1.5 (OLD)
Epik โ Never EPIK 2.0 NEW!
Epik โ Never EPIK COLLECTIONS PLUGIN
Epik โ Never GENESIS FRAMEWORKMarch 17, 2022 at 7:56 am #25035Wes
ModeratorYep that’s it! Glad everything is working now.
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