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Epik Theme Update?

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  • This topic has 17 replies, 3 voices, and was last updated 1 year ago by Wes.
Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • February 10, 2022 at 7:40 pm #24958
    johnbigdeal
    Customer

    Hi team, I bought Epik theme years ago from studiopress and it was expected to have updates. Could you share with me where the theme updates are? Thank you

    February 14, 2022 at 6:24 am #24964
    Wes
    Moderator
    This reply has been marked as private.
    February 15, 2022 at 4:05 pm #24965
    johnbigdeal
    Customer

    Thank you Wes, love doing business with you. I will purchase additional themes.

    March 7, 2022 at 12:13 am #24988
    Italy Photography Productions
    Customer

    Hello I’m in the same situation like John. I bought your theme some years ago but I cannot use it. Please let me know if I can have the new version of it. I cannot find it on my StudioPress account.

    Please let me know I loved this theme and would like to use it

    Thank you

    March 8, 2022 at 4:33 am #24991
    Wes
    Moderator

    @Italy Photography Productions

    Please send an email through the Contact form with your Transaction ID/Copy of your receipt. You should be able to find this info in your StudioPress account (invoice).

    Then once we verify your Transaction ID/Purchase we can setup your account so you’ll have access to the latest versions.

    March 8, 2022 at 7:51 am #24995
    Italy Photography Productions
    Customer

    Hello Wes, thank you for your reply. I just sent you the requested information by contact form on your site.
    Let me know if you need to receive them trough this form.

    Thank you

    Elio

    March 11, 2022 at 2:30 am #25002
    Italy Photography Productions
    Customer

    Hi Wes, any news about my themes?
    MAny thanks 🙂

    March 16, 2022 at 8:15 am #25022
    Italy Photography Productions
    Customer

    Hi Wes,
    do you have any news regarding access to themes purchased from studiopress? I would like to use them and am waiting for instructions to download them.

    Thanks again

    March 16, 2022 at 8:23 am #25025
    Wes
    Moderator

    Let me double check, I thought I added the updates to your account about a week ago.

    One sec

    March 16, 2022 at 8:26 am #25026
    Wes
    Moderator

    Looks like there were 2 different emails that you used, and it must have sent it to your old one I guess. I will update it with the one attached to your account currently.

    Let me know if you receive it

    March 16, 2022 at 9:03 am #25028
    Italy Photography Productions
    Customer

    Thank you Wes,
    I just received a payment receipt for Legacy not Epik’s.

    Thanks

    March 16, 2022 at 9:05 am #25029
    Wes
    Moderator

    Check your Account here – https://appfinite.com/my-account/ then click “Downloads” and let me know if it shows up.

    You can access this by clicking “My Account” in the bottom menu of the site.

    March 16, 2022 at 9:07 am #25030
    Italy Photography Productions
    Customer

    Thank you,
    I can just see

    Legacy ∞ Never LEGACY 1.4.1
    Epik ∞ Never EPIK 1.5 (OLD)
    Epik ∞ Never EPIK 2.0 NEW!
    Epik ∞ Never EPIK COLLECTIONS PLUGIN
    Epik ∞ Never GENESIS FRAMEWORK

    March 16, 2022 at 9:12 am #25031
    Wes
    Moderator

    Is Legacy 2.0 showing up now?

    March 16, 2022 at 9:14 am #25032
    Italy Photography Productions
    Customer

    Just this

    Epik ∞ Never EPIK 1.5 (OLD)
    Epik ∞ Never EPIK 2.0 NEW!
    Epik ∞ Never EPIK COLLECTIONS PLUGIN
    Epik ∞ Never GENESIS FRAMEWORK

    March 16, 2022 at 9:46 am #25033
    Wes
    Moderator

    Ah, I figured it out. Same issue as above – https://appfinite.com/topic/epik-theme-update-2/#post-24964

    Your account was originally setup in 2014 so the system wasn’t giving you access to the latest download/update since it’s been more than a year. (We added annual updates/support a long time ago)

    It should be added to your account now.

    March 17, 2022 at 5:27 am #25034
    Italy Photography Productions
    Customer

    Morning Wes,
    everything seems to be working fine now!

    This is what I see in my personal area.

    Can you confirm that everything is ok?

    Thank you very much

    Legacy ∞ Never LEGACY 1.4.1
    Legacy ∞ Never LEGACY 2.0 NEW!
    Epik ∞ Never EPIK 1.5 (OLD)
    Epik ∞ Never EPIK 2.0 NEW!
    Epik ∞ Never EPIK COLLECTIONS PLUGIN
    Epik ∞ Never GENESIS FRAMEWORK

    March 17, 2022 at 7:56 am #25035
    Wes
    Moderator

    Yep that’s it! Glad everything is working now.

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