Highlighted image can not be erased

Tagged: aspire theme, image in evidence

This topic has 11 replies, 2 voices, and was last updated 7 years, 6 months ago by Wes.

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October 6, 2016 at 12:20 am #19654
MarcoA
Customer
While I was changing the contact form page, I realized that the image in evidence can no longer be removed.

If I try to remove it, the image remains on the article or on the page. At most I can replace it with another image or delete the same image from the media folder.

Even if I delete the picture by the media folder and then I upload in the same folder, the post or the page remember its file name and re-insert in evidence.

Obviously, if I change the image file name, this does not happen anymore.

What should I do?
October 7, 2016 at 1:17 am #19668
Wes
Moderator
Do you have a link to this image or page so I can take a look? I’ve never had this happen before, so I’d need to see what it looks like in action in order to see what’s going on.
October 7, 2016 at 3:03 pm #19676
MarcoA
Customer
At this time, the image out of the contact form page should not appear, however it appears.

http://www.marcoasteggiano.com/contact/

If I choose a new image, the second appears. If I remove the second image, the site brings up the first (which you can view with the sky and clouds), This only disappears if I cancel it from the media folder.
October 8, 2016 at 2:49 pm #19681
Wes
Moderator
Never seen that happen before, I’m wondering if it’s a cache issue. Either way, I’ll be able to get it fixed.

I checked the source code from the page and it appears to be your Featured Image. Removing the featured image should remove that image from showing up completely. I’ve never heard of another image appearing in it’s place after removing the first one. I’m interested to see what’s going on.

Is it possible to create a Temporary Login? If so, I can take a quick look at what’s going on, and I’m sure I can get it fixed.
October 10, 2016 at 6:00 am #19688
MarcoA
Customer
I give you the credentials to WordPress administrator. So we solve the problem faster.

To which email I can send you the data?
October 10, 2016 at 10:44 am #19689
Wes
Moderator
This reply has been marked as private.
October 10, 2016 at 9:41 pm #19695
MarcoA
Customer
Done.
October 12, 2016 at 10:05 pm #19708
Wes
Moderator
I just logged in to your site and I don’t see how this is happening exactly. I created a Test page here – http://www.marcoasteggiano.com/sample/ and everything works fine. I uploaded a Featured Image and it shows up, and if I delete it it’s removed immediately. For some reason, on this particular page – http://www.marcoasteggiano.com/contact/ The featured image won’t go away.

You can however replace it with another image and it will work. You can also hide the Featured Image using CSS if we’re unable to find out what’s adding that image in the content.

I think there may be another plugin or setting somewhere in your admin that’s adding that image for that particular page. I have tested this on the demo and a couple other sites that use this theme and there were no issues. So that’s why I think you may have a plugin or something that is adding that image on that page.

You should be able to recreate the page if you need to.
October 13, 2016 at 6:55 am #19713
MarcoA
Customer
It is an idea.
Thanks so much.
October 13, 2016 at 1:23 pm #19714
Wes
Moderator
This reply has been marked as private.
October 14, 2016 at 6:10 am #19733
MarcoA
Customer
Good.

Thanks again.

🙂
October 17, 2016 at 12:59 pm #19761
Wes
Moderator
You’re Welcome!
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