Hi!
The thing is we would really need a link in order to see what’s going on…..otherwise there’s no way we would know. Also, if you are having an issue with a 3rd Party plugin that wasn’t created by Appfinite, then you would need to contact the Original Plugin developer in order to get a solution to your issue. Since most of us here in the community are most likely unfamiliar with that particular plugin, it would definitely be better to speak with the Plugin Creator to get a solution for this.